If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you.
Requirements
- Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
- Provides accurate account information using account security procedures.
- Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.
- Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another.
- Balances cash drawers throughout the day and at the end of each shift.
- Supports individual and enterprise goals as determined by management.
- Utilizes system software provided.
- Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
- Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.
- Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.
- Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance.
- Issues money orders, cashiers checks and redeems savings bonds.
- Follows all applicable policies, procedures, regulatory rules, and guidelines.
- Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
- Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
- Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- Assists with the training of new employees and provide continuing training for current employees.
- Meets job expectations outlined by Retail Management in the positions Performance Matrix.
- Works at assigned banking center.
Benefits
- 11 paid holidays
- rewarding and challenging growth opportunities
- generous paid time off
- discounted banking services
