Teller (Full-Time)

If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you.

Requirements

• Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
• Provides accurate account information using account security procedures.
• Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.
• Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another.
• Balances cash drawers throughout the day and at the end of each shift.
• Supports individual and enterprise goals as determined by management.
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
• Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.
• Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance.
• Issues money orders, cashiers checks and redeems savings bonds.
• Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.
• Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
• Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
• Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
• Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• Assists with the training of new employees and provide continuing training for current employees.
• Meets job expectations outlined by Retail Management in the positions Performance Matrix.

Benefits

• Paid holidays
• Generous paid time off
• Discounted banking services