Collections Specialist

We are seeking a Collections Specialist with a professional and courteous approach to problem solve, excellent communication skills, and experience in collections and mortgage industry. The ideal candidate will have 3 years of mortgage experience and 1 year of experience in collections, with bilingual skills in Spanish a plus. The role involves inbound and outbound collections communication, payment processing, data processing, and reporting management.

Requirements

• 3 years mortgage experience required
• 1 year experience in collections
• Bilingual in Spanish is a plus
• Attention to detail, efficiency in work, and being open to feedback
• Good data entry skills and phone etiquette required
• Strong written and verbal communication
• Letter writing skills needed for professional email responses
• Proficiency in Microsoft Office Suite of Products: Word, Excel