Collections Specialist (remote)

The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. The role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism.

Requirements

• High School diploma or equivalent
• 1–3 years of mortgage service experience and high-volume collections experience
• Goal-oriented with the ability to thrive in a fast-paced environment
• Strong verbal and written communication skills
• Ability to manage multiple priorities with strong attention to detail
• Call center experience preferred
• Knowledge of collections procedures and best practices
• Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations
• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
• Strong negotiation, active listening, and communication skills
• Ability to analyze and interpret moderate to high-complexity issues and make sound decisions
• Strong problem-solving, time-management, and organizational skills
• Ability to thrive in a fast-paced, collaborative environment
• Strong attention to detail with the ability to meet goals and deadlines
• Ability to interact and communicate effectively with individuals at all levels of the organization

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan