Collections Representative

As a Collections Representative, you will contact delinquent borrowers to collect past due payments and fees while providing professional, compliant, and customer-focused service. You will support the Consumer Loan Servicing team by following established collection procedures and escalating complex situations as appropriate.

Requirements

• High school diploma or equivalent required.
• A minimum of two years of customer service experience required, preferably in financial services or collections environment.
• Proven experience with handling customer inquiries, resolving issues, and maintaining a positive and professional demeanor in challenging situations.
• Ability to learn and use multiple computer systems and web-based tools.
• Strong organizational and time management skills.
• Ability to follow procedures and apply sound judgment within established guidelines.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work effectively in a fast paced, team-oriented environment.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Generous Match
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance