Senior Engagement Manager

We are seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This role is about owning the client relationship, ensuring service excellence, commercial health, and long-term account growth across a portfolio of engagement types.

Requirements

• 7+ years’ experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services
• Proven experience owning senior client relationships across Professional Services
• Strong commercial acumen, with hands-on experience managing SOWs, renewals, budgets, and margins
• Solid understanding of modern software delivery, cloud platforms, and testing practices
• Experience running service governance, reporting, project boards and QBRs
• Experience working with customers in Banking, Financial Services, and Insurance
• Excellent communication, negotiation, and stakeholder management skills
• Ability to balance client advocacy with commercial and operational discipline

Benefits

• Private medical insurance
• Training on market trends and client needs
• Continuous personal improvement - 8h/month during work hours
• 21 days annual leave, with one day per year extra up to 25 days
• 3 health days that can be taken without medical proof
• 1 day for your Birthday off
• 0.5 days Christmas Shopping off
• Competitive package
• Quarterly fun budget for team events