We are seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This role is about owning the client relationship, ensuring service excellence, commercial health, and long-term account growth across a portfolio of engagement types.
Requirements
- 7+ years’ experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services
- Proven experience owning senior client relationships across Professional Services
- Strong commercial acumen, with hands-on experience managing SOWs, renewals, budgets, and margins
- Solid understanding of modern software delivery, cloud platforms, and testing practices
- Experience running service governance, reporting, project boards and QBRs
- Experience working with customers in Banking, Financial Services, and Insurance
- Excellent communication, negotiation, and stakeholder management skills
- Ability to balance client advocacy with commercial and operational discipline
Benefits
- Private medical insurance
- Training on market trends and client needs
- Continuous personal improvement - 8h/month during work hours
- 21 days annual leave, with one day per year extra up to 25 days
- 3 health days that can be taken without medical proof
- 1 day for your Birthday off
- 0.5 days Christmas Shopping off
- Competitive package
- Quarterly fun budget for team events