Customer Support Representative, UK & France

Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders as a Customer Support Representative. Our company provides automated legal solutions for startups in the UK and globally.

Requirements

• Proven experience in customer service or support (Email, Phone, and Live Chat)
• Knowledge of CRM, such as HubSpot, and ability to thrive in a digital-first support environment.
• Phenomenal English & French communication skills
• Solid track record of hitting (and exceeding) KPIs
• Proactively feedback-focused
• Genuine passion for innovation
• Ability to speak both French and English

Benefits

• Private healthcare
• Life insurance
• Group critical illness insurance
• 25 days annual leave, plus bank holidays and birthday off
• 3 volunteer days per year
• Share options after one year in the company
• Pension
• Hybrid working policy, and a £250 work-from-home allowance
• Learning, development and networking opportunities
• Discounted Classpass membership
• Cycle to work scheme
• Annual learning & development budget
• Free lunch in the office once a week