Manager of Digital Customer Success

We are seeking a strategic, data-driven Manager of Customer Success to lead our Digital (scaled) segment. This leader will manage a team of five, including Customer Success Managers and Team Leads, supporting single-school customers across the U.S. and international markets.

Requirements

• 5+ years in Customer Success, Account Management, or Retention
• 2+ years people management experience
• Experience managing renewal forecasting and revenue targets
• Strong analytical skills — comfortable using dashboards and performance data
• Experience building or optimizing lifecycle automation using industry standard tools.
• Experience in SaaS, EdTech, or scaled customer segments preferred
• Proven track record of overachievement, innovation, leading change, and creativity in solving company and team challenges
• Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability

Benefits

• Medical/Dental + Orthodontics/Vision Coverage
• 401k Match
• Flexible Paid Time Off
• Mindfulness First Fridays
• Monthly Technology Stipend
• Home Office Setup Stipend
• Professional Development Stipend
• Paid Parental Leave
• Charitable Donation Matching
• Volunteer Days