Senior Operations Manager, Inbound & Quality

As a Senior Operations Manager, you will own safety, quality, productivity, and customer experience in the Inbound and Quality departments. Key areas of focus include developing process improvements, generating reporting mechanisms, owning people development, and partnering with support staff to build policies and procedures.

Requirements

• 7+ years of progressive leadership experience in a fast-paced e-fulfillment environment
• 5+ years of experience leading Inbound/Quality Programs across a fulfillment organization
• 7+ years of leading and executing process improvement and driving organizational change
• Previous e-fulfillment startup experience and/or experience launching new Warehouse/Distribution/Fulfillment Centers
• Bachelor's degree or equivalent experience required; MBA preferred
• Advanced knowledge and proficiency with Microsoft Excel preferred
• Knowledge and proficiency in coding languages such as SQL, VBA, etc. preferred

Benefits

• Comprehensive Medical Plans
• Take-What-You-Need Time Off
• LSA (Lifestyle Spending Account) with Compt
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• Financial wellness benefits through Morgan Stanley