Service Engineer Lead (APAC)

We're looking for an experienced and motivated Service Desk Team Lead to join our team. In this role, you'll be the linchpin between the Service Desk Manager and the frontline technicians, ensuring our APAC team operates at peak performance and provides exceptional support to our users.

Requirements

• Previous experience in a leadership or senior role in a Service Desk or IT support role is highly preferred.
• Strong technical aptitude and problem-solving skills with a passion for coaching and developing others.
• Strong customer service mindset with excellent interpersonal, communication, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• English as a primary language, multilingual preferred
• Associate’s degree or equivalent work experience, with a minimum of 2 years on a global 24x7 technical team.
• Ability to participate in after-hours and on-call rotations, including occasional holiday shifts.
• Ability to travel internationally <5% of the time
• Ability to lift 35 pounds

Benefits

• Excellent salary
• Benefit offering
• Development opportunities