Experience Ambassador

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. As an Experience Ambassador, you will be responsible for engaging directly with residents and guests, resolving inquiries, and providing exceptional hospitality.

Requirements

• High School Diploma or equivalent required
• A minimum of one year of experience working in hospitality or customer service industry required
• Multifamily experience preferred
• Excellent interpersonal skills and the ability to communicate effectively
• Computer savvy with the capacity to learn and master multiple software systems
• Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
• Active listening skills, strong attention to detail, and strong organizational skills
• Proactive decision-making and problem-solving skills
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Benefits

• Multiple medical, dental, and vision health plan options
• 401(k) with a 4% company match
• 8 different types of paid time off (PTO)
• Travel discount
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more