Customer Service Supervisor

Customer Service Supervisor role at Serenity Healthcare, responsible for leading a team of employees handling high-volume inbound and outbound calls, delivering coaching, and ensuring performance metrics meet standards.

Requirements

• 1+ year leading a call center team in a supervisory capacity
• Hospitality, upscale retail, or service management experience an advantage
• Track record of developing people without compromising on standards

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after first year, plus 10 paid holidays
• Referral bonuses for top performers