Member Advocate

Member Advocate for Serenity, responsible for guiding members through available options with clarity, patience, and a consultative approach. High-touch, relationship-driven role.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Strong active listening skills
• Able to manage a high volume of interactions without letting quality slip
• Detail-oriented and organized
• Clear, calm communicator in writing and on the phone

Benefits

• Competitive pay
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays