Member Advocate

Serenity is looking for a Member Advocate to join its member-facing team, guiding members through their available options with clarity, patience, and a consultative approach.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Strong active listening skills
• Able to manage a high volume of interactions without letting quality slip
• Detail-oriented and organized
• Clear, calm communicator in writing and on the phone, even when conversations get complicated

Benefits

• Competitive pay
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays