Member Advocate
Serenity Mental Health CentersSugar Land, Texas, United States
Posted March 30, 2026
Full Time
About the Company
Serenity is a technology-driven company delivering advanced, evidence-based solutions for members who are looking for better outcomes.
Job Description
Member Advocate responsible for guiding members through their available options, navigating next steps, and ensuring a seamless experience. Must have 2+ years of high-quality customer-facing experience and strong active listening skills.
Requirements
- 2+ years of full-time, high-quality customer-facing experience
- Strong active listening skills
- Able to manage a high volume of interactions without letting quality slip
- Detail-oriented and organized
- Clear, calm communicator in writing and on the phone
Benefits
- Competitive pay
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, 15 after year one, plus 10 paid holidays