Member Advocate

Member Advocate role requires 2+ years of customer-facing experience, strong active listening skills, and ability to manage high volume of interactions with professionalism and attentiveness. The role involves guiding members through available options, handling concerns, and maintaining accurate records.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Strong active listening skills
• Ability to manage a high volume of interactions without letting quality slip
• Detail-oriented and organized
• Clear, calm communicator in writing and on the phone

Benefits

• Competitive pay
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays