Member Support Specialist

Serenity Healthcare is seeking a Member Support Specialist to join their high-volume inbound call team. The ideal candidate will have strong verbal communication skills, composure under pressure, and a passion for delivering exceptional customer service.

Requirements

• High school diploma or GED
• At least 1 year of experience in customer service, call center, or high-touch service environment
• Strong verbal communication skills and the composure to stay calm under pressure
• Basic computer and data-entry skills (Microsoft Office a plus)

Benefits

• Starting at $16.50/hour, with growth to $19.50/hour within 6 months
• $1.00/hour differential for fluent Spanish/English speakers
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after year one) + 10 paid holidays
• Flexible shift scheduling