Operations Manager - Customer Experience

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.

Requirements

• 3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
• Proven ability to manage team performance, metrics, and day-to-day operations
• Strong communication skills with the ability to coach, problem-solve, and lead effectively
• Comfortable working in a structured, process-driven environment
• Highly organized with the ability to manage multiple priorities simultaneously

Benefits

• Health, dental, and vision coverage
• 401(k) retirement plan
• Paid time off: 10 days (15 after first year) + 10 paid holidays