Client Success Director
SermoUnited States
Posted October 9, 2025
Full Time
About the Company
Sermo is a global healthcare platform connecting over 1 million physicians across 150 countries to foster peer-to-peer collaboration, discussions, and actionable insights. Through proprietary technology, Sermo offers on-demand access for business intelligence that benefits patients, pharmaceutical companies, and the medical community, making it a distinctive resource in physician engagement and market research.
Job Description
Sermo is seeking a Client Success Director to manage the post-sale relationship with Tier 1 and 2 clients, contributing to business growth and driving revenue. This role involves onboarding, implementation, client relationship management, and ensuring client satisfaction. The company focuses on a global community of medical professionals and innovative platform for physician collaboration and insights.
Requirements
- Partner with leadership to establish a client engagement strategy
- Build strong relationships with cross-functional partners
- Manage the post-sale relationship and advocate for client needs
- Forecast and track key account metrics
- Share client feedback to drive process improvements
- Experience in customer life-cycle management from onboarding to implementation
Benefits
- Competitive base salary
- Bonus possibilities
- Health, dental, and vision insurance
- Fitness Reimbursements
- Commuter pre-tax benefits
- Company paid lunch
