Warranty Specialist

Servco is looking for a Warranty Specialist to process distributor warranty claims, ensure compliance with manufacturer and Servco Platinum Protection service contracts.

Requirements

• Reviews vehicle manufacturer, auto service contract, and after-market accessory claims for approval or rejection
• Compiles, reviews, and submits required supporting documentation and evidence to manufacturers to substantiate warranty claims and reimbursements
• Processes customer reimbursement requests, ensuring proper documentation, eligibility verification, and timely payment
• Assists with information references and resources, and communicates policies and procedures
• Keeps abreast of all warranty policies, warranty claims procedures, and warranty claims systems
• Assists with reference manual updates
• Reviews reports for trends in errors and assists in creating a reference table to improve efficiency/accuracy of claims submitted by dealers
• Updates and inputs required parts prices for claims processing
• Updates and inputs repair program data
• Creates and transmits EDI batch for manufacturer’s claims
• Assists the Warranty Manager with training new associates and addressing day-to-day questions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan