Customer Support Representative

We’re looking for a Customer Support Representative to join our team in a fully remote role. This position is critical to how our customers experience our product and our company. You’ll work directly with small to mid-sized business owners and office teams who rely on our software to run their day-to-day operations.

Requirements

• Provide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearly.
• Troubleshoot product issues using Zendesk and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the process.
• Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happen.
• Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes.
• Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points.
• Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things.
• Represent the customer’s perspective internally by sharing clear, practical feedback rooted in real usage and real impact.

Benefits

• 14 Company Holidays in addition to Unlimited PTO
• Healthcare, dental and vision insurance with generous employer contributions
• 401K w/ match
• Bi-weekly Grubhub lunch stipend for remote folks
• Company-provided hardware of your choice/configuration