Customer Success Guide

Join ServiceNow as a Customer Success Guide and help customers effectively utilize ServiceNow resources to maximize investment value. The role involves guiding customers through onboarding, providing proactive guidance, and leveraging AI-powered technologies to understand milestone progress and customer environment health.

Requirements

• Customer-facing experience in B2B, customer success, implementation support, and support
• Ability to prioritize and execute on multiple customer portfolios, multitasking and time management skills
• Analytical skills to read data (usage, engagement, milestones) and turn it into actionable insights
• Proficiency in Japanese
• Eligibility to work in Japan (if applicable)