Senior CRM Account Executive - Public Sector

The Senior CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products in the Public Sector, engaging assigned accounts, and creating new business and pipeline across the sales cycle and methodology. The role requires deep experience in solution sales, AI integration, and CRM solution-related business processes, with 8+ years of sales experience within complex software or platform solutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• An understanding of the CRM, CX or CSM solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 8+ years of sales experience within complex software or platform solutions
• Deep industry knowledge of the German Public Sector across verticals
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills
• Regional travel required 30-50%
• Fluency in English and German essential