Senior Director, Product Management, Customer Success
ServiceNowSanta Clara, California, United States
Posted May 26, 2026
254500 - 445400 USD
Full Time
About the Company
ServiceNow is the AI control tower for business reinvention, and we're building an AI-native culture where technology and talent are unstoppable together.
Job Description
ServiceNow is seeking a Senior Director, Product Management, Customer Success to lead a global team of Technical Product Managers responsible for the platform, tools, and technologies that power ServiceNow's post-sale fulfillment experience. The ideal candidate will have 15+ years of product management experience, with at least 5 years leading senior PM teams in an enterprise SaaS environment.
Requirements
- 15+ years of product management experience
- At least 5 years leading senior PM teams in an enterprise SaaS environment
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Fluency in AI product capabilities and experience integrating AI into enterprise workflows
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
