Staff Software Engineer - AI/ML

Join the Advanced Technology Group at ServiceNow to build AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proficiency in Java or similar object-oriented languages
• Hands-on experience with GenAI technologies, including working with LLMs
• Strong understanding of prompt engineering techniques and experience in prompt tuning, retrieval-augmented generation (RAG), or fine-tuning LLMs for domain-specific applications
• Strong networking fundamentals (TCP/IP, DNS, TLS/mTLS, routing, load balancing) and hands-on experience operating Kubernetes in production environments
• Proficiency in OpenTelemetry-based observability, including metrics, logs, and distributed tracing (instrumentation and troubleshooting)
• Ability to critically evaluate and integrate GenAI into workflows, decision-making, and customer-facing capabilities
• Experience with modern front-end frameworks such as Angular, React, or Vue
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability, observability, and production readiness
• Ability to troubleshoot complex systems and optimize performance across the stack
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Benefits

• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs