Atlassian Learning Solutions Specialist
ServiceRocketMetro Manila, Philippines
Posted April 9, 2026
Full Time
About the Company
ServiceRocket is a tech-enabled services company headquartered in Palo Alto, specializing in training, support, implementation, and customer success for enterprises like Atlassian, Salesforce, and Meta. With a diverse global team, ServiceRocket reduces complexity and accelerates growth through its commitment to customer delight and collaboration.
Job Description
We are ServiceRocket, a global tech-enabled services company, seeking a Learning Solutions Specialist to drive customer engagement through tailored learning and certification experiences. The ideal candidate will have a deep understanding of the Atlassian ecosystem, experience in customer-facing roles, and excellent communication skills.
Requirements
- Conduct comprehensive needs assessments to understand customers business challenges and skill gaps
- Design Custom Journeys: Create customized learning success plans for individual customers
- Master the Delivery: Manage the end-to-end execution of live learning activities
- Drive Adoption: Recommend specific strategies to increase the "learning maturity" of the customer organization
- Orchestrate Success: Work closely with content developers, account teams, and authorized training partners
- Measure Impact: Track and report on learning progress using data-driven metrics
Benefits
- Competitive salary
- Opportunities for career growth
- Collaborative and inclusive work environment