ServiceRocket is a tech-enabled services company headquartered in Palo Alto, specializing in training, support, implementation, and customer success for enterprises like Atlassian, Salesforce, and Meta. With a diverse global team, ServiceRocket reduces complexity and accelerates growth through its commitment to customer delight and collaboration.
Open Positions
Solutions Architect - Enterprise Service Management (Energy Sector )
8+ years of experience in technical consulting or solutions architecture, change management strategy experience, experience mentoring other consultants or architects
Solutions Architect - Enterprise Service Management (FSI)
8+ years of experience in technical consulting or solutions architecture, proven track record guiding customers through significant technology and process change, and experience working within or alongside financial services or insurance organizations
Associate Solutions Architect
This role is designed to develop the foundational capabilities required of a mature Solution Architect - including technical depth, structured problem solving, workshop facilitation, commercial awareness, and executive communication - while actively contributing to real customer engagements
Atlassian Learning Solutions Specialist
Deep understanding of Atlassian tools, experience in customer-facing roles or technical experience, program management, adult learning principles, founding mindset, and exceptional communication skills
Atlassian Learning Solutions Specialist
3+ years of experience in customer-facing roles or 3+ years of technical experience with the Atlassian tools
ITSM Atlassian Consultant
5+ years of experience as an Atlassian Consultant, Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines, and proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
Client Solutions Project Manager
3-5 years of experience in project management, excellent communication skills, and a technical background in IT or computer science
Technology Consultant
Bachelor's degree in Computer Science or related field, 1-3 years of experience as an Atlassian Consultant, and proven track record in implementing solutions for Atlassian products
Solutions Architect - Enterprise Service Management
8+ yrs exp. Bachelor’s/Master’s degree preferred. Deep expertise in Enterprise Strategy/Service Management. Multiple Atlassian Certifications beneficial
Atlassian Learning Solutions Specialist
3+ years of experience in customer-facing roles or technical experience with Atlassian tools, strong proficiency in adult learning principles, and exceptional writing and presentation skills