ServiceRocket is a tech-enabled services company headquartered in Palo Alto, specializing in training, support, implementation, and customer success for enterprises like Atlassian, Salesforce, and Meta. With a diverse global team, ServiceRocket reduces complexity and accelerates growth through its commitment to customer delight and collaboration.
Open Positions
Technology Consultant
Bachelor's degree in Computer Science or related field, 1-3 years of experience as an Atlassian Consultant, and proven track record in implementing solutions for Atlassian products
Client Solutions Project Manager
3-5 years of experience in project management, excellent communication skills, and a technical background in IT or computer science
Solutions Architect - Enterprise Service Management
8+ yrs exp. Bachelor’s/Master’s degree preferred. Deep expertise in Enterprise Strategy/Service Management. Multiple Atlassian Certifications beneficial
ITSM Atlassian Consultant
5+ years of experience as an Atlassian Consultant, Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines, and proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
Associate Solutions Architect
This role is designed to develop the foundational capabilities required of a mature Solution Architect - including technical depth, structured problem solving, workshop facilitation, commercial awareness, and executive communication - while actively contributing to real customer engagements
Atlassian Learning Solutions Specialist
3+ years of experience in customer-facing roles or technical experience with Atlassian tools, strong proficiency in adult learning principles, and exceptional writing and presentation skills
Atlassian Learning Solutions Specialist
3+ years of experience in customer-facing roles or 3+ years of technical experience with the Atlassian tools
Atlassian Learning Solutions Specialist
Deep understanding of Atlassian tools, experience in customer-facing roles or technical experience, program management, adult learning principles, founding mindset, and exceptional communication skills