ITSM Atlassian Consultant

We are ServiceRocket, a global tech-enabled services company that offers a collaborative and inclusive work environment. As an ITSM Atlassian Consultant, you will work with a world-class group of experts to execute meaningful projects and enhance your industry knowledge.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines
• A minimum of 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position
• Proven track record in implementing solutions, including installations, upgrades, workshops, integrations, and training for Atlassian products (Jira, Confluence, JSM, etc)
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
• Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Knowledge of cloud technologies

Benefits

• 4.7 rating on Glassdoor
• Collaborative and inclusive work environment
• Dedicated leadership behaviors mindset that ensures valued member of the team
• Committed to a diverse and inclusive workplace
• Equal opportunity employer