Solutions Architect - Enterprise Service Management
ServiceRocketSydney, New South Wales, Australia
Posted August 25, 2025
Full Time
About the Company
ServiceRocket is a tech-enabled services company headquartered in Palo Alto, specializing in training, support, implementation, and customer success for enterprises like Atlassian, Salesforce, and Meta. With a diverse global team, ServiceRocket reduces complexity and accelerates growth through its commitment to customer delight and collaboration.
Job Description
ServiceRocket is seeking a Solutions Architect to design and build innovative solutions for enterprise customers, leveraging the Atlassian suite and other enterprise systems. This role focuses on building customer relationships, strategic roadmaps, and providing enterprise service management oversight. The ideal candidate will have a combination of expertise in Atlassian's core areas and strong communication skills.
Requirements
- 8+ years of related experience
- Bachelor’s degree or Master’s degree
- Proven experience in guiding customers through technology changes
- Deep expertise in one of the domains listed below
- Multiple Atlassian Certifications (preferred)
- Strong relationship building skills
Benefits
- Share the fruit program
- Stock options
- Health insurance
- Retirement plan/funds saving
- Career pathways program
- Generous monthly fixed allowances (Rockettoria, Scholarship & Learning, Tech Choice, Wellness)
- Generous PTO
