Solutions Architect - Enterprise Service Management (FSI)

ServiceRocket is looking for a Solutions Architect to join their team. The role involves working with customers to design and implement Atlassian solutions that meet their service management needs. The ideal candidate will have experience in enterprise service management, governance and compliance architecture, and strategic planning. They will also have expertise in Atlassian tools such as Jira Service Management, Jira Software, and Bitbucket. The role is hybrid/remote, and the company is committed to diversity and inclusion.

Requirements

• 8+ years in technical consulting or solutions architecture
• Proven track record guiding customers through significant technology and process change
• Experience mentoring other consultants or architects
• Experience working within or alongside financial services or insurance organizations
• Familiarity with relevant regulatory frameworks
• Experience delivering Atlassian solutions that include audit trail requirements, role-based access controls, and change governance workflows
• Deep Expertise in One or More of: Enterprise Service Management, Governance & Compliance Architecture, Enterprise Strategy & Planning, World-Class Software Development, Cloud Migration

Benefits

• Share the fruit program
• Stock options
• Health insurance
• Retirement plan/funds saving
• Career pathways program
• Generous monthly fixed allowances
• Generous PTO plus one cultural heritage and community day