Customer Success Manager

The Customer Success Manager plays a crucial role in ensuring customers' success and satisfaction by building strong relationships, understanding customer needs, and empowering them to achieve big goals with ServiceTitan.

Requirements

• 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
• Customer value, ROI, and business outcome-driven mindset
• Skills in product training, and comfortable "re-re-selling" the customer on ServiceTitan
• Strong de-escalation and problem-solving skills
• Highly skilled in written and verbal communication
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution
• Self-motivated and able to work effectively in a remote setting
• Highly organized and detail-oriented
• Project management skills and experience are a plus.
• Exceptional organizational and time management skills
• Empathetic with a customer-focused approach
• Passion for phone-based customer interactions
• Preferred Skills and Experience: Project management, Sales, Data or Business performance analytics, Operational use of SalesForce, Gainsight, and Tableau, Highly proficient in ServiceTitan workflows and best practices
• Able to work PST/MST hours

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings' insurance, wellness benefit, office massage, etc.
• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.