Customer Success Manager, Enterprise

Join ServiceTitan's Customer Success team and help shape the future of the service industry by managing a portfolio of Enterprise customer accounts, building relationships, and increasing product value. As a Customer Success Manager (Enterprise), you will be responsible for developing a portfolio of ~35 Enterprise comm+ customer accounts, gathering intelligence on customer usage, and determining what features and services are most valuable to their businesses. You will also collaborate with customers to solve complex problems, analyze user engagement data, and identify actionable insights to continuously improve the customer experience.

Requirements

• 4+ years of combined experience in account and/or project management in a customer-facing role
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• Self-starter with the capacity to lead, motivate, and work well with others
• Demonstrated ability for and interest in project management and analyzing data sets
• Intelligent, quick thinking, fast learning, and solution-oriented

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Support for Titans at all stages of life