Customer Success Manager, Strategic
ServiceTitanSalt Lake City, Utah, United States • Plano, Texas, United States
Posted March 31, 2026
104500 - 139700 USD
Full Time
About the Company
We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?
Job Description
As a Customer Success Manager, Strategic, you'll manage the long-term success of ServiceTitan's largest customers, our strategic accounts. You'll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.
Requirements
- 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
- Exceptional account management skills & project management skills with strict attention to detail.
- Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.
Benefits
- Flextime
- Recognition
- Support for autonomous work
- Holistic health and wellness benefits
- Support for Titans at all stages of life