Enterprise Implementation Consultant

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry.

Requirements

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.
• Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.
• Lead scoping and discovery sessions to understand and document business requirements.
• Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.
• Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.
• Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.
• Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.
• Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.
• Travel for client on-site 20-30% of the time.

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Support for Titans at all stages of life
• At ServiceTitan, we celebrate individuality and uniqueness