Customer Success Manager
ServiceTradeDurham, North Carolina, United States
Posted May 14, 2026
Full Time
About the Company
ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses.
Job Description
Customer Success Manager at ServiceTrade, a best-in-class field service management platform, responsible for providing best practice and strategy guidance to customers, driving adoption and customer value.
Requirements
- 2-3 years supporting or implementing complex saas solutions
- Quality-focused with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listen
- Project Management skills, ideally with some formal training
Benefits
- Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
- Dental and Vision through Unum
- Flexible Spending Account and Dependant Care Account
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Paid Time Off for Volunteering
- Employee Reimbursement Program to use for well-being, technology and/or professional development
