VusionGroup is a fast-growing, fast-paced retail tech company seeking a bilingual (English/Spanish) Customer Success Manager to support and grow relationships with strategic-level accounts across the Americas.
Requirements
- 3 years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles
- Bilingual proficiency in English and Spanish – verbal and written
- Proven experience supporting strategic or enterprise-level clients
- Experience with the latest technologies related (but not limited to) to cloud platform services, data management (ex. PowerBi or Tableau)
- Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce)
- BA/BS in related fields: Business, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering etc.
Benefits
- Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust
- Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans
- Financial future: While retirement savings plans vary by country, we help you plan for your future
- Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care
- Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year
- Time off to volunteer and give back to your community
- Career Growth: E-learning opportunities and workshops, and global mobility potential
- Commute benefits: up to $100/month per employee for commuting expenses
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart
