Join VusionGroup as a Customer Support Technician and make a positive impact in the retail tech industry. As a key member of the After-Sales Support team, you will remotely connect with customers, diagnose issues, and provide solutions. This is a fast-paced and challenging role that requires strong technical skills and excellent communication abilities.
Requirements
- 1 - 2 years’ experience in a Tier II customer facing technical support position.
- Knowledge in TCP / IP networks
- Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
- Any programming experience, Front end JavaScript is a plus
- Fluent English required
- Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing is a plus
- National Diploma in IT
Benefits
- Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust
- Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans
- Financial future: While retirement savings plans vary by country, we help you plan for your future
- Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care
- Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year
- Time off to volunteer and give back to your community
- Career Growth: E-learning opportunities and workshops, and global mobility potential
- Commute benefits: up to $100/month per employee for commuting expenses
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart
