Customer Support Expert (german speaker)

We are seeking a Customer Support Expert to join our Level 2 Technical Customer Support team, responsible for supporting IoT, network, and SaaS solutions for DACH customers. The role involves collaboration with customers and partners, handling support tickets, and troubleshooting system, network, and software issues.

Requirements

• Technical diploma or ongoing/completed university of applied sciences (FH) or university degree
• Initial professional experience in a similar role
• Solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows)
• Experience with remote support tools
• Fluent in German and English, both written and spoken

Benefits

• Competitive pay
• Shareholder equity
• Flexible, hybrid work schedule
• E-learning opportunities and workshops
• Global mobility potential