Technician, Global NOC

The Technician, Global NOSC manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services.

Requirements

• Minimum 3-5 years' technical experience working in Networking, IT, or satellite telecommunications fields
• Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
• Ability to troubleshoot satellite/data problems remotely, over the phone, or via e-mail
• Ability to work well in a 24/7/365 shift environment
• Ability to prioritize, isolate problems/return communications to operational status
• Requires carrying a cell phone 24/7 and responding to business requirements
• Military experience as a satellite operator is a plus
• Satellite Earth station and Teleport experience is a plus
• Excellent customer service and interpersonal skills
• Able to work independently and must possess excellent multi-tasking skills
• Familiar with the Return Materials Authorization process
• Ability to sit for long periods of time in front of a computer
• Excellent communication skills (both oral and written)
• Demonstrated working knowledge of MS office and Visio
• Occasional travel may be required
• Candidate must have or have the ability to obtain and hold a DOD Secret clearance required