Global Key Account Manager

Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives.

Requirements

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
• Lead regular business reviews, performance reviews, business development meetings, etc
• Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO
• Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity impacting the account.
• Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.

Benefits

• Medical, dental and vision insurance
• Life insurance
• Employee assistance programs
• 401(k) with company match (immediate vesting upon enrollment)
• Online training courses
• Virtual and classroom development experiences
• Tuition reimbursement program
• Paid-time off
• Family leave