The Global Key Account Manager is responsible for the successful implementation and delivery of client projects on a global basis, identifying new revenue opportunities, and managing contract renewals. This role requires a bachelor's degree in a business-related program and a minimum of 5 years' experience in project/contract management and sales in a consulting/auditing environment.
Requirements
- Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects
- Prepare and maintain global key account client plans according to the global agreement
- Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts
- Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered
- Identify new business opportunities and qualify them
- Identify and implement specific client development strategies within the spectrum of BA's services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
- To achieve or exceed sales targets issued by GKAM Team Leader
- Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs
- Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints
- Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
- Manage customer expectations and contribute to a high level of customer satisfaction
- Conduct annual business reviews with global key accounts
- Monitor customer, market and competitor activity and provide feedback to leadership and business management teams
- Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements
- Report all sales activities on the CRM sales pipeline in a timely manner
- Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
Benefits
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
