Senior Engagement Manager

At Shakudo, we're building the world's first operating system for data and AI. We're seeking a Senior Engagement Manager to drive customer success and shape the future of AI adoption in the enterprise.

Requirements

• Own end-to-end customer engagements, including kickoff, planning, governance, execution, and delivery.
• Partner with customer executives and technical teams to understand priorities, identify critical pain points, and focus delivery on the highest-value outcomes.
• Translate customer goals into clear workstreams, milestones, timelines, and deliverables, and keep both customer and internal teams aligned against them.
• Drive prioritization decisions with customers to ensure near-term deliverables create meaningful business value while supporting longer-term strategic goals.
• Coordinate internal cross-functional resources across product, engineering, machine learning, and go-to-market teams to keep work organized, dependencies managed, and blockers removed.
• Establish strong stakeholder communication cadences, including regular status updates, steering committee discussions, executive readouts, and risk/escalation management.
• Build trusted relationships with senior stakeholders on the customer side, including technical leaders, business sponsors, and executive decision-makers.
• Present progress, recommendations, and results to audiences ranging from engineers to C-suite executives.
• Safeguard long-term customer relationships by proactively identifying risks, navigating trade-offs, and addressing concerns before they become blockers.
• Establish effective feedback loops between customers and Shakudo's product, engineering, and go-to-market teams.
• Develop and improve repeatable engagement processes, playbooks, and operating rhythms that help Shakudo scale customer delivery effectively.

Benefits

• Competitive salary
• Meaningful equity
• Top-tier health benefits
• 16+ weeks of pregnancy leave top-up
• Flexible vacation policy