Shamrock Trading Corporation is a family of brands serving the transportation and logistics industries since 1986. The company is looking for a Technical Support Analyst I to support its fast growth and provide world-class system and application support.
Requirements
- BA/BS degree in a technical field or evidence of exceptional ability
- 1+ years in a technical customer and desktop support role
- Advanced troubleshooting knowledge and ability
- Fundamental knowledge of Office 365 and Active Directory
- Well versed in general IT technologies and best practices
- Demonstrated ability and passion for learning new technologies and business processes
- Strong people skills and ability to work as a team member
- Ability to communicate clearly in English, verbally and in writing
- Strong analytical and problem-solving skills
- Ability to think outside of the box to provide workable solutions
- Able to adapt to changes in a dynamic work environment
- Must have a propensity for knowledge gathering and sharing
- Ability to lift and relocate end-user computing devices weighing up to 40 lbs
- Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
- Experience with ticketing systems, Jira preferred
- Exposure to command lines and/or scripting languages
- Understanding of basic networking protocols
Benefits
- Training and Development: Ongoing training and professional development opportunities
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
- Financial: One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
- Work-Life Balance: Competitive PTO and work from home opportunities after an introductory period