Technical Support Analyst

Shamrock Trading Corporation is a family of brands serving the transportation and logistics industries since 1986. The company is looking for a Technical Support Analyst I to support its fast growth and provide world-class system and application support.

Requirements

• BA/BS degree in a technical field or evidence of exceptional ability
• 1+ years in a technical customer and desktop support role
• Advanced troubleshooting knowledge and ability
• Fundamental knowledge of Office 365 and Active Directory
• Well versed in general IT technologies and best practices
• Demonstrated ability and passion for learning new technologies and business processes
• Strong people skills and ability to work as a team member
• Ability to communicate clearly in English, verbally and in writing
• Strong analytical and problem-solving skills
• Ability to think outside of the box to provide workable solutions
• Able to adapt to changes in a dynamic work environment
• Must have a propensity for knowledge gathering and sharing
• Ability to lift and relocate end-user computing devices weighing up to 40 lbs
• Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
• Experience with ticketing systems, Jira preferred
• Exposure to command lines and/or scripting languages
• Understanding of basic networking protocols

Benefits

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Financial: One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and work from home opportunities after an introductory period