System Specialist (Tier 2) HIWFRS623115
Shared Services PartnershipEngland, United Kingdom
Posted April 16, 2026
32061 - 33699 GBP
Full Time
About the Company
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults.
Job Description
Support primary third-party systems, provide 2nd line support to customers, and ensure operational crews and partners have necessary tools. Gather requirements, liaise with vendors, and support system interfaces.
Requirements
- Provide 2nd line support for ICT systems
- Gather user requirements for system enhancements
- Support operational crews with new ways of working
- Manage interfaces between systems
- Maintain user guidance and deliver end-user training
- Produce reports and support data quality
- Assist in system testing, development, and release following ITIL best practices
- Contribute to audits, monthly KPIs, and ongoing process improvements
