Technical Support Advisor 2nd Line IT
Focus GroupExeter, England, United Kingdom
Posted April 7, 2026
Full Time
About the Company
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide.
Job Description
We are hiring a Technical Support Advisor 2nd Line IT to provide first-class service to customers through handling of 2nd line service queries and providing advanced technical support and issue resolution.
Requirements
- Experience in a customer facing technical support role
- In depth understanding of system, applications and network infrastructure
- Experience with remote desktop support tools
- Knowledge of ITIL framework and best practices
Benefits
- Generous Holidays
- Give Back
- Referral Rewards
- Social Events
