Customer Success & GenAI Enablement Lead
ShelfNew York, New York, United States ⢠London, England, United Kingdom
Posted October 22, 2025
Full Time
About the Company
Shelf is an innovative knowledge platform designed to enhance productivity and collaboration by eliminating bad data from documents and files before they are processed by language models. Offering a range of services including content management, enterprise content management, and document management, Shelf ensures high-quality information integrity and accuracy. With a focus on delivering reliable and efficient solutions, the company stands out in its industry through its commitment to precision and user-centric design.
Job Description
Shelf is a GenAI enablement platform partnering with Microsoft, Salesforce, Snowflake, Databricks, OpenAI, etc., helping companies turn their AI potential into reality. They provide a key infrastructure to deploy and scale GenAI, offering strategic consulting, project management, and customer success support. The company is seeking a hybrid thinker to drive expansion and retention for their GenAI-enablement platform.
Requirements
- 4+ years of experience in Customer Success, Solutions Consulting, or a hybrid post-sales role
- Track record of driving expansion and retention across complex enterprise accounts
- Strong domain knowledge of Generative AI trends, unstructured data pipelines, and enterprise AI use cases
Benefits
- Competitive salary
- Generous equity grant
- Comprehensive health and wellness packages
