Technical Support Rep I
ShentelVirginia, United States • Chillicothe, Ohio, United States • Lynchburg, Virginia, United States • Virginia, United States • West Virginia, United States • Blacksburg, Virginia, United States • Virginia, United States • Harrisonburg, Virginia, United States • State College, Pennsylvania, United States • Roanoke, Virginia, United States
Posted May 18, 2026
Full Time
About the Company
Shentel is a regional telecommunications provider with roots dating back to 1902, delivering reliable voice, data, and video services across Virginia, West Virginia, Maryland, Pennsylvania, Delaware, Kentucky, and Ohio. The company offers residential and business solutions—including high-speed fiber Internet, cable TV, and phone services—through its Glo Fiber brand, which has rapidly expanded the firm’s fiber footprint. Shentel’s enduring mission is to connect communities with the best in connectivity, combining a century-long legacy of local expertise with modern, scalable technology. Its focus on community-centric service, combined with a diversified portfolio of consumer and enterprise offerings, distinguishes Shentel in a competitive market.
Job Description
Shenandoah Telecommunications Company (Shentel) is seeking a Technical Support Representative to provide customer service and technical support to residential customers. The role involves troubleshooting technical issues, educating customers about products, and promoting quality customer experience.
Requirements
- High school diploma or equivalent
- One year of customer service or call center experience
Benefits
- 401(k) with up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO and up to 9 paid holidays