Customer Experience Strategist

SH/FT is seeking a Customer Experience Strategist to help ambitious B2B and B2C brands build strategies, frameworks, and digital experiences that drive measurable growth.

Requirements

• 6+ years in digital experience strategy with experience leading and advising client or senior leadership discussion.
• Experience designing personalization strategies, including audience frameworks, content rules, and test structures.
• Working fluency in SEO—able to interpret technical audits, develop content strategy briefs, and integrate search capabilities into early UX and personalization decisions.
• Strong UX capabilities —able to produce sharp artifacts, including journey maps, IA documentation, heuristic reviews, and usability findings.

Benefits

• Competitive compensation aligned with your experience and impact
• Remote flexibility
• Collaborative culture that values diverse perspectives and innovative thinking
• Work that makes a measurable difference for your clients
• Medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks