Onboarding Operations, Associate

The Shift4 Onboarding Operations team is responsible for delivering a fast and frictionless customer onboarding, enabling our customers to process payments and use our services in accordance with their agreement, whilst maintaining compliance and alignment with company and regulatory requirements.

Requirements

• Execute the initial entry of new customer applications and details into core operational systems to formally begin the onboarding process
• Perform preliminary checks on application forms to ensure completeness and flag any missing required information before further processing
• Complete foundational Know Your Customer (KYC) and Know Your Business (KYB) checks
• Conduct basic sanctions and Anti-Money Laundering (AML) checks using designated tools and escalate any potential risks or red flags
• Set up and configure accounts within various processing platforms to enable the products and services the customer has subscribed to
• Process and track hardware (POS/terminal) orders for shipment to our customers
• Process routine changes to existing merchant accounts, such as (but not limited to) address changes, banking updates, or product configuration changes

Benefits

• Social Responsibility Initiatives
• Office lunch twice a week
• Snacks/Soft drinks
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Employee accident insurance
• Additional vacation days based on tenure
• Bonuses for the achieved results
• Employee referral program
• IIIrd Pillar Pension Fund contribution
• Gifts for special occasions