Customer Success Manager - ReviewPro Reputation
Shiji GroupBangkok, Thailand
Posted February 11, 2026
Full Time
About the Company
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Job Description
The Customer Success Manager (CSM) is responsible for ensuring the operational and service success of our key accounts across the Asia Pacific and the Middle East region. Acting as the main operational liaison for hotel groups, this role supports customers with day-to-day platform usage, issue resolution, and ongoing optimization of Reviewpro Reputation tools.
Requirements
- Diploma or Bachelor's degree in Business, Hospitality Management, or related field
- 2 to 4 years of experience in Customer Success, Account Management, or client-facing roles within SaaS or hospitality technology
- Strong communication skills (written and verbal) in English; additional Asian languages are a plus
- Strong problem-solving ability and customer-centric mindset
- Proficiency in CRM systems and Microsoft Office tools
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
